Ordering and shipping

We'll answer the most frequently asked questions about our ordering and shipping process below.

Which payment options can I use?
You can find all information concerning payments here.

How do I change something about my order?
Unfortunately it is not possible to make changes after your order has been confirmed shipped.

Can I cancel my order?
Your order can be cancelled, provided it has not yet left our distribution centre. To do so, please contact us with your order number. Once we have shipped your order, it can no longer be cancelled.

How do I return products?
You can find all information concerning our return policy here.

How long does it take for my order to arrive?
We aim to ship all orders within five business days. Most orders should arrive within two weeks after shipment, but this may vary depending on your location and our distribution partner. To check the status of your order, you can use the tracking code we sent you when your order was shipped.

How do I track my order?
You will receive a tracking code in your mailbox when your order has been shipped. You can use this on our delivery partner’s website to check the status of your order. Please note that the tracking link will only be active after our delivery partner has received your order.

There seems to be a problem with delivery, what can I do?
First, make sure you check your order’s status with the provided tracking code. Your package may be waiting for you at a nearby pickup point. If this is not the case, please contact us and we will get in touch with our delivery partners.

There is something wrong with my order. What should I do?
We are very sorry something went wrong. Please contact us with your order number and we will find a solution.

I did not receive a conformation email.
Please make sure you have also checked your spam folder. Also keep in mind that it may take a little while for your payment to be processed and for your confirmation email to be sent. If you still have not received confirmation after 24 hours, please contact us.

What do you use my personal data for?
We only use your personal data to send you your order and nothing else. Your privacy is guaranteed. We comply with all applicable laws and regulations, including the privacy legislation. Please read our terms and conditions for more information.

I have another question about my order and its delivery.
For all other questions, please contact us with your order number.

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